You can place a pre-order by adding the desired product to your shopping cart and completing the checkout process. For each pre-order you pay €1 per item as reservation fee. As soon as the allocation or the final price of a set is known, we will send you a payment link/request to pay the full amount.

The amount paid for the reservation costs (€1 per item) will be deducted from the final sales price as soon as it is known.

If your pre-order cannot be delivered, we will cancel the pre-order and refund your reservation fee of €1 per item free of charge.

Pre-orders are non-refundable. When you place a pre-order, you commit to purchasing the product once full payment has been made.

In case of a delay of a release we will let you know by email. You have the option to wait or cancel the pre-order for a refund of your reservation fee (or the full amount paid).

Starter sets, playmats, sleeves and deck boxes are often made in two or more variants. When placing a pre-order, we assume that you will purchase both (all) variants, unless multiple variants are available as separate pre-orders. In that case, this obligation does not apply. If you want to indicate specific preferences, please contact us.

Yes, you can. However, please note that the entire order will only be shipped once the pre-order items are available. If you want to receive the other items sooner, we recommend placing separate orders.

We offer new Disney/Ravensburger products for pre-order as soon as they are available. Keep an eye on our website for updates.

Yes, we are often cheaper than most (online) stores. In addition, we offer free shipping within the Netherlands and Belgium for orders above €75. For the rest of the EU, shipping is free for orders above €250.

If you are patient, it can be worth waiting two weeks after the products are released. You will often see the prices drop significantly.

Once your pre-order has been shipped, you will receive a shipping confirmation with a track & trace code, which you can use to track your package.

Placed pre-orders are almost 99.99% guaranteed. However, it may happen that the supplier delivers a lower edition than expected due to unexpected circumstances. In that case, we will inform you immediately and refund the amount you paid free of charge.

Please contact us as soon as possible if you want to change your shipping address. We can change the address as long as the pre-order has not been shipped yet.

Disney Lorcana is a brand new Trading Card Game (TCG) that combines the magic of Disney characters with exciting gameplay. Players build their own decks with cards of iconic Disney characters and compete against each other in strategic battles. Perfect for collectors and Disney fans.

Begin your adventure with a starter deck , which contains everything you need to play. For a comprehensive introduction, we recommend the Disney Lorcana Mass Gateway . This product teaches you the rules of the game and provides you with everything you need to get started with two players right away.

To get started, you’ll need a starter deck , which comes complete with cards and rules. Both players will need their own deck. The Disney Lorcana Mass Gateway is a great choice for beginners, as it includes everything you need for two players. Once you’ve mastered the basics, you can collect additional cards with boosters , booster boxes , or Troves to further strengthen your deck.

Disney Lorcana is designed for both beginners and experienced players. It has simple rules for new players, but also offers deep strategies for those who have mastered the game.

You can play Disney Lorcana at home with friends or participate in local tournaments and events. Many game stores offer special gaming areas for TCG tournaments and casual gameplay.

A starter deck is a fully constructed deck that you can start playing with right away. A booster pack contains additional cards that you can use to expand and customize your deck, ideal for strengthening your strategy.

Each booster pack contains 12 cards , including two rare cards and one foil card. There's even a chance to draw the rarest of cards, the Enchanted !

A booster box contains multiple booster packs. This is a great way to quickly expand your collection and collect better cards for your deck. Check out our full range of booster boxes for the latest sets.

The Illumineer's Trove is a collector's item that combines several products in one beautiful collector's box. It contains 8 booster packs , dice to keep track of damage, a score tracker , and card dividers to organize your cards. Ideal for collectors and players alike! Check out the Troves offer on our site.

It is essential to use the right card sleeves for Disney Lorcana cards. Other TCGs may have different card sizes, so not all sleeves are suitable. The sleeves we offer are either officially made for Disney Lorcana or are precisely sized for a perfect fit. Check out our range of sleeves and protect your cards in the best possible way.

Sure! Sealed cases are usually shipped per 4 pieces. If you order at least 4 pieces, for example a booster box, you will automatically receive a sealed case. Please note that we have no control over how the products are delivered from the supplier. If it turns out that the products were delivered separately, we will contact you.

Star Wars Unlimited is a strategy card game set in the Star Wars universe. Players collect cards featuring characters, vehicles, and locations from the films and series and use them to win battles and complete missions.

To get started, you can purchase the Two-Player Starter , which includes two fully built, ready-to-play decks that are perfect for learning the game. In addition, this set includes full playsets of 10 exclusive cards, specifically for these starter decks.

You will need at least one Two-Player Starter to begin playing. If you want to expand your collection and gain more strategic options, you can purchase Booster Packs or a Booster Box for additional cards.

No, the game is easy to learn, especially with the help of the Two-Player Starter , which is specially designed for beginners. The decks are ready-made and contain exclusive cards that help you get started quickly.

The Prerelease Box is a special product that comes out one week before the official launch of a new set. This gives players the chance to get early access to the new cards and start building their decks. It’s a great way to kick off your Star Wars Unlimited experience.

- Two-Player Starter: This set includes two fully constructed, ready-to-play decks and is ideal for beginners. The starter also includes full playsets of 10 exclusive cards found only in this set.

- Booster Pack: This pack contains 16 cards, including one leader, one basic, nine common cards, three uncommon cards, one rare or legendary card, and one foil card. These packs are designed to expand your collection and add new cards to your deck.

A Booster Pack contains 16 cards: one leader, one basic, nine common cards, three uncommon cards, one rare or legendary card, and one foil card. This gives you the chance to add rare and powerful cards to your collection.

A Booster Box contains multiple Booster Packs and is ideal for players who want to quickly expand their collection. With a Booster Box you get more chances to get rare and legendary cards.

The Booster Box contains multiple Booster Packs that help you expand your collection, while the Prerelease Box is available one week before the official launch of a new set. The Prerelease Box gives you the chance to discover new cards before the full set is released.

For Star Wars Unlimited cards you can use standard size sleeves

You can place an order by adding the desired product to your shopping cart and completing the checkout process. Once your order is placed, you will receive a confirmation email with your order details.

Within the Netherlands and Belgium we offer free shipping on orders over €75. For orders under this amount, shipping costs depend on the size and weight of your order and will be shown during checkout. For the rest of the EU, shipping is free on orders over €250.

Orders are usually shipped within 1-2 business days after receipt of payment. Once your package has been shipped, you will receive a shipping confirmation with a track & trace code.

Delivery time within the Netherlands and Belgium is usually 1-3 business days. For other EU countries, delivery time can vary from 3-7 business days, depending on the destination.

Yes, once your order has been shipped, you will receive an email with a track & trace code. This allows you to track the status of your package via the carrier's website.

Yes, we ship to all countries within the European Union. Free shipping is available for orders over €250. For countries outside the EU, please contact us for shipping options and costs.

If your package arrived damaged, please contact our customer service as soon as possible via info@thegreatilluminary.nl or 06-47848034. Make sure to send photos of the damage so we can resolve the issue quickly.

If you have received the wrong product, please contact our customer service within 14 days of receipt. We will send you the correct product as soon as possible and provide you with the return instructions for the incorrect item.

As long as your order has not been shipped, you can change or cancel it by contacting our customer service. Once the order has been shipped, cancellation or changes are no longer possible.

If you are not home at the time of delivery, the carrier will leave a message, leave it at the burgen or try to deliver the package to a nearby pick-up point. You can make a new delivery appointment with the track & trace code or pick up your package at the indicated pick-up point.

Yes, you can return a product within 14 days of receipt, as long as the product is unused, undamaged and in its original packaging. Please contact our customer service to start the return process.

To return a product, please contact our customer service via info@thegreatilluminary.nl or 06-47848034. We will then send you the return instructions. The costs for returning are for your own account, unless the product is defective or incorrectly delivered.

Once we have received and inspected your return, we will refund the amount as soon as possible, usually within 5-7 business days. The refund will be made via the same payment method you used during the purchase.

Yes, exchanges are possible within 14 days after receipt, provided the product is unused and in its original packaging. Contact our customer service to request an exchange. The costs for returning the old product are at your own expense, but we will send the replacement product without additional shipping costs.

If you have received a defective or incorrect product, please contact our customer service within 14 days of receipt. We will then ensure that you receive a replacement product at no extra cost, and we will also cover the return costs for the defective or incorrect item.

Yes, certain products are not eligible for return, such as opened and/or used collectible cards, boosters or accessories. Personalized or customized products are also not returnable.

Once we have received and checked your returned product, we will ship the replacement product within 1-2 business days, provided it is in stock. You will receive a confirmation and a track & trace code once the new product has been shipped.

The costs for returning or exchanging a product are for your own account, unless the product is defective or delivered incorrectly. In that case we cover the return costs.

If you have sent your return and have not received confirmation after 7 business days, please contact our customer service. Make sure you have a proof of postage of the returned package so we can track it.

We accept the following payment methods:

- iDEAL

- Credit card (Visa, MasterCard)

- PayPal

- Bancontact (for Belgian customers)

- Klarna (pay later)

- Apple Pay

- Google Pay

No, we do not charge extra fees for using a specific payment method. The price you see during checkout is the final price you pay, regardless of the payment method you choose.

We take security very seriously. All payments are processed through secure payment partners and we use SSL encryption to protect your payment information. Your financial information is never stored directly by us.

Yes, we offer post-payment via Klarna. You can select the option during checkout. Please note that Klarna has its own approval process and that not everyone can automatically use this service.

Yes, if you have a gift card or discount code, you can enter it during checkout. The amount of the gift card or discount code will then be automatically deducted from the total amount.

If your payment fails, please check if you have entered the correct details and if there is sufficient balance available. If the problem persists, please contact our customer service via info@thegreatilluminary.nl or 06-47848034 for assistance.

Unfortunately, we cannot change the payment method after an order has been placed. Please ensure you choose the correct payment method before completing your order.

How can I contact your customer service?

You can contact our customer service in the following ways:

Phone: Call us on 06-47848034

Email: Send a message to info@thegreatilluminary.nl

Contact form: Fill out the contact form on our website and we will contact you as soon as possible.

WhatsApp: Send us a WhatsApp message at 06-47848034. This is the best option for evening contact.

Our customer service is available by phone from Monday to Friday, from 09:00 to 17:00. For quick help outside these hours, you can send us a WhatsApp message. We usually also respond in the evenings via WhatsApp.

We aim to respond to questions submitted via email or the contact form within 24 hours. WhatsApp messages are often answered faster, even outside of regular opening hours. During busy periods it may take a little longer, but we will do our best to help you as soon as possible.

Yes, as long as your order has not been shipped, you can call us or send a WhatsApp message to 06-47848034 to make changes or cancel your order. If the order has already been shipped, this is unfortunately no longer possible, but you can use our return policy.

We are sorry to hear that you have a complaint. Please contact our customer service via email (info@thegreatilluminary.nl), WhatsApp or the contact form. We will carefully review your complaint and aim to provide a solution within 1-2 business days.

Yes, of course! If you have any questions about a product, you can call us, send us an email, use the contact form, or send us a WhatsApp message. We are happy to help you with all the information you need to make an informed purchase.

You can sign up for our newsletter via the website to stay up to date on new products, special offers and the latest news about Disney Lorcana and Star Wars Unlimited Trading Card Games. You can also follow us on social media for updates and exclusive promotions.